☰

We use cookies to ensure you get the best experience on our website. Learn More.

<>

PAIA MANUAL

Prepared in accordance with Section 51 of the Promotion of Access to Information Act (PAIA).

This PAIA Manual explains how to request access to records held by Cybernated Mining Solutions (Pty) Ltd (“Cybernated Mining”, “we”, “us”, or “our”), and outlines how we process personal information in accordance with PAIA and POPIA.

1. Introduction

This PAIA Manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (PAIA), and aligned with the Protection of Personal Information Act, 2013 (POPIA). It assists individuals in understanding how to request access to records held by Cybernated Mining Solutions.

Cybernated Mining provides integrated mining technology, telematics, automation, control room systems, and operational safety solutions across Southern Africa.

2. Company Information

Company Name: Cybernated Mining Solutions (Pty) Ltd

Registration Number: K2016/031461/07

Type of Company: Private Company (Pty) Ltd

Physical Address: 77 Park Drive, Johannesburg, Gauteng, South Africa

Telephone: +27 (0)10 500 6533

Email: info@cybernated.co.za

Website: https://www.cybernated.co.za

3. Information Officer

Information Officer: Mr Hannes Fourie

Contact Details:

  • Telephone: +27 (0)10 500 6533
  • Email: info@cybernated.co.za
  • Address: 77 Park Drive, Johannesburg, Gauteng, South Africa

Deputy Information Officers may be appointed internally to support compliance duties.

4. Section 10 Guide (How to Use PAIA)

A guide on how to request information under PAIA is available from the Information Regulator (South Africa).

  • Website: https://www.inforegulator.org.za
  • Email: PAIAComplaints@inforegulator.org.za

5. Categories of Records Held by Cybernated Mining

5.1 Records Automatically Available (no PAIA request required)

  • Public website content and pages
  • Marketing materials and brochures
  • Public announcements and statements
  • Non-confidential documents made available on the website

5.2 Records Available on Request (PAIA form required)

Access may be granted subject to applicable grounds for refusal, confidentiality requirements, and POPIA obligations.

  • Company Records: registration documents, statutory filings, governance records
  • Financial Records: financial statements, vendor details, tax documentation
  • Operational Records: project files, procedures, technical specifications, system documentation (where not confidential)
  • Employee Records: contracts, HR files, training records, payroll information
  • Client and Partner Records: agreements, service logs, reports (may be contractually confidential)
  • IT and Security Records: logs, access records, system architecture (subject to security sensitivity)

6. How to Request Access to a Record

Requests must be submitted using the prescribed PAIA Form (Form 2) to the Information Officer.

Your request must include:

  • Your full name and contact details
  • A clear description of the record(s) requested
  • The preferred form of access (email copy, inspection, printed copy)
  • Proof of identity (and authority if requesting on behalf of another person)
  • Payment of the prescribed request fee, if applicable

7. Fees

Fees may be charged as per PAIA regulations. These may include a request fee for non-personal records, reproduction fees, and search or preparation fees. The Information Regulator publishes the fee schedule.

8. Grounds for Refusal of Access

Access may be refused based on lawful grounds under PAIA, including but not limited to:

  • Protection of personal information (POPIA)
  • Confidential or proprietary information of third parties
  • Commercial information, trade secrets, or intellectual property
  • Information that may compromise security or property protection
  • Records relating to legal proceedings
  • Information provided in confidence

If access is refused, written reasons will be provided. You may seek relief from a court if unsatisfied with the decision.

9. POPIA: Processing of Personal Information

We process limited personal information for lawful business purposes including communication, client and supplier management, employee administration, analytics, security, and compliance. See our Privacy Policy for details.

10. Security Measures

We implement reasonable technical and organisational measures to safeguard information, including access control, secure hosting, monitoring, and confidentiality obligations for staff and service providers.

11. Availability of This Manual

  • Available on our website at www.cybernated.co.za/paia-manual.php
  • Available electronically on request from the Information Officer
  • Hard copy available at our South African office by prior arrangement

12. Information Regulator Contact Details

Information Regulator (South Africa)

  • Website: https://www.inforegulator.org.za
  • Email: PAIAComplaints@inforegulator.org.za
  • Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg

13. Cybernated Mining Contact Details

Cybernated Mining Solutions (Pty) Ltd

Registration Number: K2016/031461/07

Information Officer: Mr Hannes Fourie

Telephone: +27 (0)10 500 6533

Email: info@cybernated.co.za

Address: 77 Park Drive, Johannesburg, Gauteng, South Africa